Terms and conditions
Customer Support and Service
Your satisfaction with our service and products is our main priority. Please contact us on 01472 691631 if you have any concerns.
Quality of Goods
We stock UK specification products ONLY please check your printer’s origin before ordering from our web site.
Our GUARANTEE ensures that if you are unhappy with your purchase and provided the product is returned in its original packaging, unopened and in a resaleable condition together with your receipt within 14 days, we will arrange an immediate replacement or refund. *subject to a £20 re-stocking fee charged by our supplier.
Shipping and Handling
All of our products are wrapped and packaged to offer the best protection possible. Items are shipped using DPD or CityLink on a next working day service *to mainland UK (please allow 2 working days for offshore and N.Ireland deliveries).
As our offices are closed during weekend and bank holiday periods, any orders received within this time will be shipped on the next working day.
Making a purchase
Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via Visa and Mastercard. You may send your credit card information via phone or over the Internet. The safety and security of our customers whilst using our site is of utmost importance to us. That is why, once an order has been taken, the card payment will then be subject to a routine fraud/credit check. The result usually takes a maximum of 1 hour but can in some cases take longer, but very rareley affects the delivery time of your order.
When confirmation of order is received, this indicates that we have received your order. It does not however, indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Returns and Refunds
Should you wish to return goods please contact our customer service department at firstname.lastname@example.org, or call us on 01472 691631.
All returns must be received by us before any replacements or refunds are sent. We advise customers to obtain proof of postage when returning items as we cannot be held responsible items missing in transit.
If your items are missing:
You must notify us of any missing items within 14 days of placing the order
You must notify us of any incorrectly received or unwanted items within 14 days (please do not open or attempt to open or use these products if you suspect them to be incorrect). If the items have been opened then we will be unable to accept the return. Please check the item rigorously to ensure it matches your order before installing into the printer. For items no longer required we can accept these back however they must be in an unopened condition and a restocking fee of £20 will be charged.
If your item is faulty please notify us as soon as the fault occurs. We will then make arrangements for its return.
Items will be checked for errors by us on receipt and replaced or refunded. If no fault is found, items may be returned to the customer as his/her expense
If your received item(s) are a result of our error and you wish to return it, you may do so but we must be notified within 14 days to arrange the refund or replacement
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If you are a business customer please contact us on 01472 691631 and we can discuss the various payment options available to you.
Price Check and Price Match
Every day we compare the price of our toner cartridges with those of our competitors. This ensures the best price every time you buy from 24 hour toner. What's more, if you do find a better price on any UK website, we guarantee to match it.
To claim against our price match guarantee simply click here to contact us.
We will need the following information:
- Your name address, email and order number.
- The address of the website and details of the lower priced product.
This guarantee applies when the product is in stock with a UK online retailer who offers free next day delivery. It excludes used products, online promotions or free offers, contract pricing or volume discount.
TERMS AND CONDITIONS FOR USE OF THE 24hourtoner.com WEBSITE
In these Terms and Conditions we, our, us, 24hourtoner.com refers to 24hourtoner.com a trading division of nsew Marketplace Ltd. a limited company registered in Guernsey no. 46329. Registered Office at Les Caches Business Park, Guernsey, GY4 6PH
ACCEPTANCE OF TERMS
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
24hourtoner.com reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. 24hourtoner.com have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
LIMITATION OF LIABILITY
24hourtoner.com will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of 24hourtoner.com its employees or agents.
All intellectual property of 24hourtoner.com such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property 24hourtoner.com.
By using the Website you agree to respect the intellectual property rights of 24hourtoner.com and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.24hourtoner.com Website and cannot provide any representation that using the Website will be error free.
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of Guernsey and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of Guernsey courts without reference to rules governing choice of laws.